ISO 9001:2000 - Quality Management System

SIGNIFICANCE OF ISO 9001
BENEFITS OF ISO 9001
THE EIGHT PRINCIPLES OF QUALITY MANAGEMENT
FOR WHOM

SIGNIFICANCE OF ISO 9001

The internationally recognized ISO 9001:2000 standard is a generic one. ISO 9001:2000 objective is to set international requirements for quality management systems in any type of manufacturing, service or creative environment. Quality management is what organizations practice to ensure their products and services conform to their customer’s requirements. An ISO 9001:2000 certificate proves that your quality management system meets all requirements of this internationally recognized standard. A certified quality management system demonstrates your commitment to quality and customer satisfaction. Confidence in the quality capability of an organization is the basic premise for successful cooperation. Quality, that is the quality of processes and results, is and will always be a major competitive factor, if not the most important one. The eight principles of quality management are intended to help you focus your company on goal oriented, systematic management and on the continual improvement of performance.

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BENEFITS OF ISO 9001:2000

• Achieve company policy and goals
• Win customer confidence
• Increase customer satisfaction
• Continually improve overall performance
• Proactive and systematic adjustment to changing market conditions
• Employee satisfaction
• Performance enhancement
• Transparency and effectiveness of internal company processes
• Error avoidance instead of error correction
• Time and cost savings

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THE EIGHT PRINCIPLES OF QUALITY MANAGEMENT

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

These are the principles taken from ISO 9004:2000, Guidelines for performance improvements. They are designed to help organizations focus on what is most important. The application of quality management principles not only provides direct benefits but also makes an important contribution to managing costs and risk. Benefit, cost and risk management considerations are important for the organization, its customers and other interested parties.

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ISO 9001:2000 - FOR WHOM

Companies across all business sectors all over the world wanting to subject their organization to an ex-ternal assessment and to strive for a Best-Practice comparison with their competition.

Companies wanting to improve their performance and competitive ability in national and international markets.

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